I would like to thank the gentleman with the long dreadlocks that checked us in on Sat., 5/6. He was so friendly and helpful. That is so refreshing after being on the road for 16 hours. We stay in Vidalia twice per year and this is our first time at Hampton Inn. Quiet location, comfortable rooms, great customer service. We'll be back.
The staff that work there is good but the general managers and assistant managers are HORRIBLE ! They over charge you and have every excuse not to give you your money back. Billing is HORRIBLE. They quick to take people Monet and over charge them but slow to give people they money back and they don’t try to give people they money back. SMH ! The general manager and assistant manager is HORRIBLE. They don’t even answer the phone when the staff call them when the staff have a emergency or a issue they are trying to fix. Rooms are good , breakfast is good , staff is good but the management is horrible . The staff that is not management should now become management. Rosalyn Clark is a TERRIBLE general manager.
Clean and spacious room. There was a mini fridge and microwave. Easy to find everything. Courteous staff. Breakfast had many options and was kept clean and well stocked at all times. The water in the hot water urn tasted like coffee. That and the rough tissues and TP we're the only drawbacks to staying here. Keep your eyes on the building when pulling in so you don't have to turn around since it's tucked behind another building. Be sure to put the address for 1st Street (not the highway) in the GPS or you end up about half an hour away!
When I had to call 6 times to get the reservation correct that should have been my clue to go elsewhere. We have been overcharged for both rooms, money taken out of 3 accounts for 2 rooms (before checkout). Incredibly slow service as far as getting the billing corrected and money refunded. The rooms are great and the breakfast bar was good, but due to the multiple issues with billing, we’re not sure if we’ll stay here again.
Wonderful service! We are staying 3 nights to stay out of Hurricane Irma. It was a madhouse at check-in but Alanna was a Star and made it all happen. She deserves a big raise!
Hampton Inn Vidalia is a US Lodging based in Vidalia, Georgia. Hampton Inn Vidalia is located at 3303 US-280, Vidalia, GA 30474, USA.
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