Ordered a bacon cheese thickburger with no onions but they did not remove the onions. Most of time the order is correct.
Love their onion rings & chicken fingers
EVERYTHING WAS FINE, BRAIN WANTED ON ME, HE WAS EXCELLENT.
2. Management should have printed something informing customers of price increase and put it on the drive thru board.
The drive thru people need to learn etiquette and friendly customer service skills.
5. I'm a long time customer who will never go there again.
This is at Hardee’s in Vidalia. The drive thru menu board says small cheeseburgers are $1.09 each. I ordered six and the cashier says my total is $11.52. When I drove around to the window, I asked why my total was so high for six burgers that cost a little over a dollar. She said, "oh they went up." I asked what they went up to, she said "umm... like...$1.79 I think(not sure at all.) I said, well your drive thru board says prices are $1.09 so I need to pay that. She immediately walks away from the window and calls the manager. Brian (manager on duty, I suppose) comes over and I inform him about the issue with what the price says on the board and what I am being charged. He says "they changed the system, the prices have increased and I don't have the stickers for the menu board yet." I tell him that I understand, yet it is no fault of the customer that you haven't informed them of a price increase. I need to pay the price on the board. He said, "I can't override the system." As I am driving off, he says in a tone dripping in sarcasm "you have a great day."
1. There is nothing on the drive thru board that says prices are subject to change without notice.
4. Manager on duty Brian has no desire to help customers, he talks about what he can't do as opposed to what he can and will do.
3. Who pays $2 for a small cheeseburger???
Hardee S is a US Restaurant based in Vidalia, Georgia. Hardee S is located at 706 E 1st St, Vidalia, GA 30474, USA.
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